What makes your jewellery unique?

Our jewellery is crafted by hand at our small studio in the heart of Ireland, ensuring each piece is a unique work of art. We focus on handmade designs, quality materials, and a commitment to creating distinctive pieces.

Is customization available for your jewellery?

Absolutely! We specialize in made-to-order jewellery, allowing you to customize various aspects such as gemstones, metals, and design elements. Any available customization will be on each product listing. If there is something you would like to have done to a piece but it is not an option, just drop us an email and we can see what we can do!

What materials do you use in your jewellery?

We use metals, such as 9ct gold, sterling silver and carefully selected gemstones such as pearls. All of our pieces use either solid gold or sterling silver (no plating or gold fill here!). Our commitment to quality ensures that your jewelry stands the test of time. 

How do I find my ring size?

Our sizing guide can assist you in finding the perfect fit for your ring. You can also purchase one of our ring sizers or visit a local jeweller to get professionally measured.

Do you offer jewellery repair services?

Yes, we provide jewellery repair services. Contact us for details on how to proceed with repairs, resizing, or any other maintenance needs.

What is the turnaround time for made-to-order pieces?

The turnaround time for custom-made jewellery varies based on the complexity of the design. We provide estimated timelines on each product listing. However, if you need something by a particular date, do get in touch before ordering and we will see what we can do to help out!

How can I care for my jewellery to ensure longevity?

Avoid exposure to harsh chemicals, remove jewellery during activities, and store it in a safe place when not in use. We provide care instructions on our website to help you maintain the beauty of your jewellery. 

Do you offer international shipping?

Yes, we do! We offer international shipping to bring our unique handmade jewellery to customers around the world. Shipping costs and delivery times vary based on location. 

The costs are as follows:

Ireland: €5

United Kingdom: €10

Rest of World: €25

Customs/Duties:

Customs and duty fees are not included in the shipping costs for UK/International orders. Please check your country's rules around import duties/VAT. We are not responsible for any additional costs that may be incurred after your order is dispatched.

Incorrect shipping information/not accepting delivery:

When entering your shipping and billing information please ensure that you have double checked that all is entered correctly. We are not liable for the failure of delivery due to an incorrect shipping address provided by the customer.

The customer is responsible for any costs incurred by Sarah Rabbit for correcting the address (i.e. if the package has been returned and needs to be shipped to the customer again). 

If the customer decides not to accept the parcel and any extra costs are incurred by Sarah Rabbit to get the parcel back the customer will be held liable for these costs.

 

What is your return policy?

We want you to be delighted with your purchase. Please review our return policy for details on returns, exchanges, and refunds.

If you have any other questions or require additional information, feel free to reach out to our customer service team. We're here to assist you on your journey to finding the perfect piece of handmade jewellery.